SMS Consent Policy
Last Updated: June 12, 2025
At ATL Towing Bros., LLC, we are committed to transparent and compliant communication with our customers. This SMS Consent Policy outlines how we obtain your consent to send you text messages related to our services.
Verbal Consent Collection Process
When you contact ATL Towing Bros., LLC for roadside assistance or towing services, our dispatch agents will verbally request your consent to send you service-related text messages. This process ensures you are fully aware of and agree to receive these communications.
Exact Verbal Consent Script
ATL Towing Bros Agent:
"As part of our towing service, we can send you automated text message updates about your service request. This includes service arrival notifications, location request links, and service completion confirmations. You'll receive 1-3 messages per service request. Message and data rates may apply, depending on your mobile phone service plan. At any time you can get more help by replying HELP to these texts, or you can opt out completely by replying STOP. Our Privacy Policy is available at atltowingbros.com/privacy and our Terms of Service are available at atltowingbros.com/terms.
Do you consent to receive these service-related text messages? Please respond with 'yes' or 'no'."
Customer Response:
"Yes" or "Yes, I consent" or other affirmative response
ATL Towing Bros Agent:
"Thank you for your consent. You are now enrolled to receive service update text messages. We will send you a confirmation text message shortly to confirm your enrollment."
Only customers who provide explicit verbal consent ("yes" or affirmative response) will be enrolled to receive text messages. Consent is recorded for compliance purposes.
Types of Messages You Will Receive
- **Service Updates:** Notifications regarding the status of your towing or roadside assistance request.
- **Arrival Notifications:** Alerts when our service provider is approaching your location.
- **Location Requests:** Links to securely share your precise location for faster service.
- **Completion Confirmations:** Messages confirming the successful completion of your service.
These messages are transactional and directly related to the service you have requested. We do not send marketing or promotional messages via this service.
Opting Out
You can revoke your consent and opt out of receiving SMS messages at any time by replying **STOP** to any message you receive from us. You will receive a final message confirming your opt-out.
Message and Data Rates
Standard message and data rates may apply for any messages sent to or received from us. Please consult your mobile carrier for details on your plan.
Privacy and Security
Your privacy is important to us. The information collected through SMS interactions will be used solely for the purpose of providing the requested services and will be handled in accordance with our Privacy Policy. We do not share or sell your SMS opt-in information or data with third parties for marketing purposes.
Contact Us
If you have any questions about our SMS Consent Policy or our text messaging practices, please contact us at: