Privacy Policy
Last Updated: January 6, 2025
ATL Towing Bros., LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and professional dispatching services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
A. Information You Provide to Us
We may collect the following personal information directly from you:
- Name
- Contact information (email address, phone number, mailing address)
- Payment details (if applicable)
- Vehicle and service-related details
- Any other information you voluntarily provide
B. Information Collected Automatically
When you use our Services, we may automatically collect certain information, including:
- IP address
- Device information (e.g., operating system, browser type)
- Usage data (e.g., pages viewed, time spent on the site)
- Location data (if enabled on your device)
C. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and manage our Services
- To communicate with you about your service requests, billing, and updates
- To improve our Services and develop new features
- To comply with legal obligations
- To protect against fraud, unauthorized access, and other security issues
3. How We Share Your Information
We may share your information in the following circumstances:
With Vetted Towing Partners:
We may share your information with our network of trusted towing partners to fulfill your service requests.
With Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing or dispatch operations.
For Legal Compliance:
We may disclose your information to comply with applicable laws, regulations, or legal processes.
With Your Consent:
We may share your information with third parties when you provide explicit consent.
4. Data Security
We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
A. Access and Correction
You have the right to access and correct your personal information. To do so, please contact us at [email protected].
B. Opt-Out of Communications
You may opt out of receiving promotional emails by clicking the "unsubscribe" link in the email or contacting us directly. However, you may still receive service-related communications.
C. Do Not Track Signals
Our website does not respond to "Do Not Track" signals from browsers.
6. Retention of Data
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at: